Privacy Policy

Last updated: 29 March 2026  ·  Version: 1.0

This Privacy Policy explains how Clean Bees Ltd ("Clean Bees", "we", "us", "our") collects, uses, and protects personal data submitted through this website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Clean Bees Ltd is the data controller for personal data collected via this website.

Clean Bees Ltd
Premier House, Duckmoor Road
Bristol, BS3 2BJ
Email: sales@cbees.co.uk
Phone: 0117 476 7798

2. What Personal Data We Collect

We collect personal data only when you voluntarily submit it to us — for example, when you complete our contact form or commercial enquiry form. This may include:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Property address or description
  • Details of your cleaning requirements

We do not collect sensitive personal data (special category data) through this website.

3. How We Use Your Data

We use the personal data you provide to:

  • Respond to your enquiry or message
  • Prepare and send a cleaning quote
  • Arrange a site visit where you have requested one
  • Communicate with you about your contract (if we become your cleaning provider)

We will not use your data for unsolicited marketing, nor share it with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Legitimate interests — to respond to enquiries and provide quotations you have requested (Article 6(1)(f))
  • Performance of a contract — if you engage us as your cleaning provider (Article 6(1)(b))
  • Compliance with a legal obligation — where required by law (Article 6(1)(c))

5. How Long We Keep Your Data

If you submit an enquiry but do not become a client, we retain your contact details for up to 6 months before securely deleting them. If you become a client, we retain relevant records for the duration of the contract and for 6 years thereafter in accordance with our legal obligations.

6. Who We Share Your Data With

We do not sell or share your personal data with third parties for commercial purposes. We may share data with:

  • Our staff directly responsible for responding to your enquiry
  • Our IT service providers who host and maintain this website, solely for the purposes of operating our business systems

All third parties we work with are required to handle personal data securely and in accordance with UK GDPR.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to ask us to correct inaccurate data
  • Right to erasure — to ask us to delete your data, subject to legal obligations
  • Right to restrict processing — to ask us to limit how we use your data
  • Right to object — to object to our use of your data for legitimate interests
  • Right to data portability — to receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at sales@cbees.co.uk or by post to the address above. We will respond within one calendar month.

8. Cookies

This website uses only essential technical cookies required for the site to function. We do not use advertising cookies or analytics cookies that track individual users.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, or destruction. Our website uses HTTPS encryption for all data in transit.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk · 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website following an update constitutes acceptance of the revised policy.

Questions about this policy? Contact us at sales@cbees.co.uk or call 0117 476 7798.